Customer Care Team Lead
Are you an experienced leader in customer service looking for a new challenge? We are excited to announce the opening of newly created position for a Customer Care Team Lead.
This team will be dedicated to managing service requests from our clients, ensuring that their technical needs and concerns are addressed promptly and effectively.
JOB SUMMARY
- Lead and direct the general service administration.
- Oversee customer lifecycle management.
- Manage the request lifecycle from reception to resolution.
- Support the management of customer master data.
- Stay informed about company strategy and market environment to evaluate processes and understand stakeholder needs.
- Provide status reports to the Leadership team.
- Review and enhance customer communication processes, channels, and response times.
- Ensure high levels of customer satisfaction.
- Monitor operations and troubleshoot issues as needed.
- Develop customer focus strategies based on feedback.
- Evaluate progress and communicate goals to team members, potentially in different regions.
WHAT WE EXPECT FROM YOU
- Minimum of 3 years of experience in Customer Service with leadership responsibility.
- Experience in an internationally operating company is preferred.
- Strong self-reliance, initiative, analytical skills, and team leadership experience.
- Expertise in order/customer/request lifecycle management.
- Proficiency in customer communication processes and channel strategies.
- Excellent verbal and written communication skills.
- Knowledge of lean methods is a plus.
- Familiarity with SAP, Salesforce, and MS Office.
- Fluent in English; knowledge of German is a significant advantage.
BENEFITS
- Stable Employment: Full-time position with an indefinite contract.
- Attractive Compensation: Great salary + annual bonus.
- Flexibility: Flexible working hours and regular home office opportunities.
- Benefits: 25 days of vacation, public transport allowance, company canteen, meal allowance, special healthcare program.
- Location: Modern offices close to metro station A.
BENEFITS
Option for Remote Work | Meal vouchers | Wage bonuses | Extra vacation | Flexible Schedule | Transportation | Czech language not required | Educational courses and trainingsDaniela Andaházyová
[email protected]
+420 731 643 730